Creality Privacy Policy

1. Introduction

Creality ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit inquiries through our forms.

2. Information We Collect

2.1 Information You Provide

When you fill out forms on our Site, we may collect:

• Full name and contact details (email address, phone number)
• Company name and job title
• Country or region
• Product interest and project description
• Any other information you choose to provide in message fields

2.2 Automatically Collected Information

When you access our Site, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Operating system
• Referring URLs and pages visited
• Time and date of access
• Device identifiers

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested product information
• Process quote requests and sales inquiries
• Send relevant product updates and marketing communications (with your consent)
• Improve our website, products, and services
• Analyze Site usage and trends
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Authorized distributors: When you request a quote, your inquiry may be forwarded to a local authorized Creality distributor in your region to provide faster service
• Service providers: Third parties who assist in operating our website, conducting business, or servicing you (e.g., email hosting, analytics providers)
• Legal requirements: When required by law, subpoena, or government regulation

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of cookies we use:

• Essential cookies: Required for basic site functionality
• Analytics cookies: Help us understand how visitors interact with the Site
• Marketing cookies: Used to deliver relevant advertisements (only with your consent)

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to request correction of inaccurate data
• Right to request deletion of your data
• Right to object to processing of your data
• Right to data portability
• Right to withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country, state, province, or other governmental jurisdiction where data protection laws may differ. By submitting your information, you consent to such transfer.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: [email protected]
• Address: Room 1201, Building B1, Shenzhen Innovation Park, Shenzhen, Guangdong, China 518000